Customer Profile

Saudi’s Largest chemical complex ever built in the world in a single phase. With 26 integrated world-scale manufacturing plants and over 3 million metric tons of capacity per year built with a total investment of about US$20 billion.

Scope of work

Event Management, and IT/Non-IT Infrastructure Monitoring

The challenge

Complex infrastructure with various Infrastructure applications running.

Environment

  • Tool needed to be catering to DMZ also
  • Network Devices to be monitored
  • No single source of monitoring data
  • Non-IT SNMP enabled Devices also supposed to be monitored

How Erasmith helped

  • Implemented HP BSM, OMW, NNMi and SiteScope for monitoring and Event Management
  • Single Glass Pane view created upon HP BSM integrated with OMW, NNMi, and Sitescope
  • Non-IT resources enabled with traps to be received and alerted on HP BSM as Single point of observing all kind of Alerts
  • Created the relationship between business application to servers, Which further culminated into TBEC on HP BSM to reduce noise on the monitoring console
  • Network Devices enabled with monitoring through HP NNMi

Value Add

  • Single Glass Pane View Created with all kind of alerts
  • Faster root cause identification with Business Applications models and views
  • Monitoring covering both IT and Non-IT landscape
  • OMW Proxy-based monitoring enabled to cater DMZ
  • Brought teams together for faster resolution of issues through a common working interface