Customer Profile

One of the largest Airport in India which is also ranked as one of the best airports multiple times in a row.

Scope of work

Event Management, IT Infrastructure Monitoring, Integration, Server Automation, End Point Management, Discovery & CMDB

The challenge

They were running on the old IT environment which needed a complete overhaul and a new integration.

Environment

  • Brown field support
  • Upgrade of BMC suite of products
  • The environment needed a refresh
  • New Integration

How Erasmith helped

  • Upgraded BPPM
  • Change from BEM to BPPM event management and integration with Remedy
  • Change management integration with BPPM
  • Entuity to BPPM integration
  • ADDM to CMDB Integration
  • CMDB to BPPM Integration

Value Add

  • Support of complete suite of product
  • Integrated change with Event and CMDB
  • BPPM product upgrade
  • 99% service availability