Customer Profile

One of the largest Health insurance service providers in India having a joint venture with a major public sector insurance company.

Scope of work

Implementation of application performance management, service management, and integration.

The challenge

Due to the dynamic environment and complicated business setup, the use of BMC Remedy suite of products for their service management and integration was a big challenge.

Environment

  • Green field implementation of BMC Remedy and BMC EUM solution
  • Integration with other BMC products like ADDM, Change and BPPM

How Erasmith helped

  • Solution designing, sizing and workshop
  • IT security policies and access (HLD, LLD etc.)
  • Implementation

Value Add

  • Integrated change management with event and discovery
  • Fast tracked implementation
  • Application performance management using EUM