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IT Service Management
Hyphendesk is a Cloud-based ITSM Platform to facilitate Request Management, Incident Management, Change Management and Problem Management for IT and Non-IT Infrastructure.
It’s powered with integration capability with customer’s in-house monitoring tools and notification capabilities clubbing social platforms like Facebook, WhatsApp, SMS, etc.
The operational, financial, and continual improvement of services is reliant on robust IT governance and effective delivery and control. Erasmith provides a broad range of IT Service Management (ITSM) services that are tailored to specific business and technology requirements.
Erasmith’s ITSM provides support for both on-premises and cloud solutions, across the strategy, transition, operations, and management of services.
A unique part of Erasmith’s ITSM is a dedicated Service Delivery Manager (SDM) who ensures the smooth and effective delivery of services. Working as an extension of your team, the SDM provides unified management of unplanned events and continual improvement of services.
HYPHEN
at a glance
at a glance
HyphenDesk Portfolio
Features
- Self Service Request Reporting Portal
- Incident and Request Management
- Auto-assignation and Notification
- Secured Communication Channel
- Enforced Access Controls with Multi-tenancy
Helpdesk
- Effectively manage end-to-end communication
- Quick & easy online ticketing solutions
- Notification via Email, SMS, Facebook, WhatsApp
- Frequent reporting and updates
User Portal
- SAAS based User Portal for ticketing, user friendly UI
- It allows requestor to follow progress, share updates and check FAQs
- Reporting view on reported requests/issues as per current status
HyphenMon Portfolio
Network Monitoring
HyphenMon monitors the network for overloaded data links or network connections while monitoring routers, switches etc. Quickly monitor availability, uptime, response time and create visual representations and reports effortlessly, anytime
Server Monitoring
Server monitoring is made easy in HyphenMON because of the flexibility to monitor your servers with both agent-based and agentless monitoring. This includes Server Monitoring Software, Windows and Server Monitoring.
Application Monitoring
HyphenMON quickly detects application, service, or process problems & helps eliminate downtime. Makes it easy to monitor applications and application state including Windows applications, Linux applications, UNIX applications & Web applications.
WHAT WE OFFER
Incident
- Faster incident detection and resolution
- Categorization based on business requirements
- Service Level Agreement driven incident services
- Incident alert management system
- Outbound web services logging (REST, SOAP etc.)
- Customized reporting as per business requirements
Problem
- Prompt anomaly identification & problem detection
- Problem categorization per incident category
- Rapid problem prioritization, quick analysis
- Quick problem resolution & closure with RCA
- Problem alert management system
- Problem records reporting per business requirements
Change
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- Practical change recognition & identification
- Change planning & assessment
- Change implementation & remediation, no service disruption
- Change review & closure, optimize future processes
- Approval based workflow with notifications
- Review and continuously improve
Reporting
- Eye-catching reports from Historical Data
- Trend analysis and reporting on Incidents & requests
- Report exports in various formats
- Extensive search based on keywords and column
- Reporting on self-service request’s
- Customized reporting as per business requirements
Increase Productivity
Self Service
Service Delivery
Reduce Risks
